- Return policy as stated applies to all phone orders placed from website, as well as all in store and online purchases. Receipt must accompany all returns.
- Books are not returnable.
- Antiques are sold as is.
- Items must be returned within 7 days from date of purchase for full refund. This includes internet purchases. Online orders may be returned in some, but not all instances, but shipping and delivery costs are non-refundable and the purchaser is responsible for returning the item(s) to a Mecox location.
- Return within 30 days from date of purchase for store credit.
- No returns after 30 days.
- Store credit is good for 6 months.
- 50% non-refundable deposit required to place special or custom orders.
- No returns or exchanges on any special or custom orders.
- If item is not in stock and ordered from vendor it is considered a special order,
- 50% non-refundable deposit will be required.
- Quoted lead times may vary due to unforseen events.
Legal
Legal
Return Policy
Privacy Policy
Our Privacy Policy is on its own page: read the Mecox Gardens Privacy Policy.
Terms & Conditions
Minimum Order Requirements
Dealers: Our opening order minimum for Stocking Dealers is $5,000, and reorders must be at least $500. Stocking Dealers must maintain annual purchases of $5,000 or greater to retain Stocking Dealer Pricing.
All New Accounts: Customers who wish to open an account must provide a current, valid resale certificate. For Stocking Dealer status, proof of storefront is required. Documentation can be provided through a Mecox sales associate or by registering online at https://mecox.com/wholesale/.
Placing Orders
Orders should be placed through a Mecox Sales associate, on the Mecox website, or by emailing a PO to the email address wholesale@mecox.com. No verbal orders will be accepted. All orders will be shipped “as ready” unless specified in writing to “ship complete.” Pricing is valid for 30 days from quote. A 50% deposit is required to confirm your order. Product availability, order confirmation and estimated delivery will be given within 30 days of deposit.
Backorders: All backorders will be shipped as soon as possible and will be kept on file unless cancelled in writing and said cancellation is confirmed by Worlds Away.
Samples: Sample sets of product finishes can be purchased for $25.
Payment
All first time orders must be accompanied by a credit card or other prepayment method.
Acceptable Payment Methods: Payment by Master Card, Visa, American Express, domestic ACH transactions, and electronic fund transactions (EFT) in U.S. dollars. Domestic and International EFT payments are subject to a $50 bank fee. A $35.00 returned check fee will be charged on all credit
card disputes.
Cancellation / Revision Policy
Orders are processed and ship immediately if product is in stock. Please check order confirmations closely and contact wholesale@mecox.com as soon as possible with any revisions. Order cannot be changed or cancelled once after receipt of deposit.
Shipping
Shipping cost to be determined once order is received at Mecox distribution center.
Freight Charges: We offer business and residential drop services, as well as upgraded services such as white glove inside delivery. Freight charges are based on percent of sale, service level, and ship-to location. For available service options and estimated shipping charges, you may contact your Mecox sales associate or email wholesale@mecox.com. Please note that any delivery address that is requested to be changed after items have left our warehouse will be subject to extra shipping charges.
Freight & Ground Delivery: Orders will be shipped to the address provided on your order via Curbside Delivery. All freight shipments MUST BE INSPECTED and signed for upon receipt. We need you to completely inspect the contents of each box and make sure all the boxes are there. Please be sure to completely look over the outside of the shipping boxes and wooden pallet for signs of trauma. If there are any signs of damage at all like creases, rips, tears, holes, punctures, crushed in, etc. make sure you write “Damaged” on the delivery receipt (paperwork that the driver asks you to sign) no matter how minor it may appear. If anything is missing, make sure to write that on the receipt too so that we can have the carrier perform a trace.
Shipping To A Receiver: Receivers are expected to follow the same inspection process as above. When shipping to a receiver, Mecox cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for, by the receiver. Damage claims filed after the product has been moved to a second location from the receiver are invalid.
3rd party Pickup: Mecox allows pickup by a 3rd party carrier upon instruction. To use a 3rd party carrier, please provide instructions, including a contact name and number, at the time of order placement. In the event that a customer chooses to use their own 3rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from the Mecox warehouse.
Claims And Returns
Mecox works to ensure all products are free of defects. All items carry an acceptable variation due to the handcrafted nature of our products.
Claims: All damage claims MUST be filed within 10 days of initial receipt, no exceptions. Quality or defective claims may be reported as soon as the issue is apparent. Any customer wishing to file a claim may submit an email to wholesale@mecox.com. All claims must be in writing and must include the following information: 1) Photographs of the product AND the box it arrived in; 2) Mecox invoice number; 3) Bill to and ship to information; and 4) Product ID.
Returns: Any customer wishing to return any item must first contact Mecox for prior approval. For all returns, it is the customer’s responsibility to return the product back to Mecox. Once the product is received in perfect condition, the original form of payment will be credited for the amount of the product minus original freight and a 25% restocking fee. Since Mecox is unable to refund a damaged product, it is advised that the customer insure the product with the preferred shipping company when returning; that way, if the item arrives damaged, the customer may file a claim with the shipper for reimbursement. Returns will not be accepted if a previous claim for a particular product has been closed under the original invoice to keep on an “as is” basis and/or if the item has been repaired locally or altered from its original state.
Terms and Conditions are subject to change. We strive to follow best practices and surpass industry standards. If you have any concerns about this, contact us directly. We are approachable and happy to answer questions or otherwise address your concerns.
