Return Policy
- Return policy as stated applies to all phone orders placed from website as well as all in store purchases. Receipt must accompany all returns.
- Books are not returnable.
- Antiques are sold as is.
- Items must be returned within 7 days from date of purchase for full refund. This includes internet purchases.
- Return within 30 days from date of purchase for store credit.
- No returns after 30 days.
- Store credit is good for 6 months.
- 50% non-refundable deposit required to place special or custom orders.
- No returns or exchanges on any special or custom orders.
- If item is not in stock and ordered from vendor it is considered a special order,
- 50% non-refundable deposit will be required.
- Quoted lead times may vary due to unforseen events.
Privacy Policy
This privacy notice discloses the privacy practices for www.mecox.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. We do not collect sensitive information (such as credit card data) on our website. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 631-287-5015 or via our contact form.
Terms & Conditions
Minimum Order Requirements
Dealers: Our opening order minimum for Stocking Dealers is $5,000, and reorders must be at least $500. Stocking Dealers must maintain annual purchases of $5,000 or greater to retain Stocking Dealer Pricing.
All New Accounts: Customers who wish to open an account must provide a current, valid resale certificate. For Stocking Dealer status, proof of storefront is required. Documentation can be provided through a Mecox sales associate or by registering online at https://mecox.com/wholesale/.
Placing Orders
Orders should be placed through a Mecox Sales associate, on the Mecox website, or by emailing a PO to the email address [email protected]. No verbal orders will be accepted. All orders will be shipped “as ready” unless specified in writing to “ship complete.” Pricing is valid for 30 days from quote. A 50% deposit is required to confirm your order. Product availability, order confirmation and estimated delivery will be given within 30 days of deposit.
Backorders: All backorders will be shipped as soon as possible and will be kept on file unless cancelled in writing and said cancellation is confirmed by Worlds Away.
Samples: Sample sets of product finishes can be purchased for $25.
Payment
All first time orders must be accompanied by a credit card or other prepayment method.
Acceptable Payment Methods: Payment by Master Card, Visa, American Express, domestic ACH transactions, and electronic fund transactions (EFT) in U.S. dollars. Domestic and International EFT payments are subject to a $50 bank fee. A $35.00 returned check fee will be charged on all credit
card disputes.
Cancellation / Revision Policy
Orders are processed and ship immediately if product is in stock. Please check order confirmations closely and contact [email protected] as soon as possible with any revisions. Order cannot be changed or cancelled once after receipt of deposit.
Shipping
Shipping cost to be determined once order is received at Mecox distribution center.
Freight Charges: We offer business and residential drop services, as well as upgraded services such as white glove inside delivery. Freight charges are based on percent of sale, service level, and ship-to location. For available service options and estimated shipping charges, you may contact your Mecox sales associate or email [email protected]. Please note that any delivery address that is requested to be changed after items have left our warehouse will be subject to extra shipping charges.
Freight & Ground Delivery: Orders will be shipped to the address provided on your order via Curbside Delivery. All freight shipments MUST BE INSPECTED and signed for upon receipt. We need you to completely inspect the contents of each box and make sure all the boxes are there. Please be sure to completely look over the outside of the shipping boxes and wooden pallet for signs of trauma. If there are any signs of damage at all like creases, rips, tears, holes, punctures, crushed in, etc. make sure you write “Damaged” on the delivery receipt (paperwork that the driver asks you to sign) no matter how minor it may appear. If anything is missing, make sure to write that on the receipt too so that we can have the carrier perform a trace.
Shipping To A Receiver: Receivers are expected to follow the same inspection process as above. When shipping to a receiver, Mecox cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for, by the receiver. Damage claims filed after the product has been moved to a second location from the receiver are invalid.
3rd party Pickup: Mecox allows pickup by a 3rd party carrier upon instruction. To use a 3rd party carrier, please provide instructions, including a contact name and number, at the time of order placement. In the event that a customer chooses to use their own 3rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from the Mecox warehouse.
Claims And Returns
Mecox works to ensure all products are free of defects. All items carry an acceptable variation due to the handcrafted nature of our products.
Claims: All damage claims MUST be filed within 10 days of initial receipt, no exceptions. Quality or defective claims may be reported as soon as the issue is apparent. Any customer wishing to file a claim may submit an email to [email protected]. All claims must be in writing and must include the following information: 1) Photographs of the product AND the box it arrived in; 2) Mecox invoice number; 3) Bill to and ship to information; and 4) Product ID.
Returns: Any customer wishing to return any item must first contact Mecox for prior approval. For all returns, it is the customer’s responsibility to return the product back to Mecox. Once the product is received in perfect condition, the original form of payment will be credited for the amount of the product minus original freight and a 25% restocking fee. Since Mecox is unable to refund a damaged product, it is advised that the customer insure the product with the preferred shipping company when returning; that way, if the item arrives damaged, the customer may file a claim with the shipper for reimbursement. Returns will not be accepted if a previous claim for a particular product has been closed under the original invoice to keep on an “as is” basis and/or if the item has been repaired locally or altered from its original state.
Terms and Conditions are subject to change.